Amazon Invoice Requirements for Appealing a Policy Violation
Got a policy violation in Account Health and Amazon wants invoices? Here is what an acceptable invoice must show, which ones get rejected, and how to submit them with your appeal.
Quick checklist
| Requirement | What Amazon usually checks |
|---|---|
| Supplier details | Supplier name, address, phone number and website, so Amazon can contact or verify them |
| Your details | Your business name and address, matching the details in your Seller Central account |
| Date | Issued within the last 365 days, and covering the period of the complaint |
| Products | Product names that clearly match the ASINs under review (add the ASIN or SKU if you can) |
| Quantity | Enough units to cover what you sold in the last 365 days |
| Format | A clear, unedited PDF or image; prices may be hidden, but nothing else should be |
Requirements vary by policy and notice. Always follow the exact wording in your Account Health notification.
Which policy violations ask for invoices?
Amazon commonly asks for invoices or a supply-chain document when a listing is removed for an inauthentic or condition complaint, an intellectual-property review, a restricted or gated product check, or a supply-chain verification on your account. The invoice proves you bought genuine products from a legitimate source in the quantities you sold.
Invoices that are often rejected
- Receipts from other marketplaces or retail stores without a full supplier address and contact details.
- Invoices where the buyer name or address does not match your seller account.
- Edited, typed-over or blurry documents, or spreadsheets made by you.
- Pro-forma invoices or quotes instead of a final invoice.
- Quantities far below the number of units you have sold.
- Product names that are too vague to connect to the ASIN.
Step by step: appealing with invoices
- Open Account Health in Seller Central and read exactly which ASINs and which policy are named.
- Collect invoices from the last 365 days for those ASINs and check each one against the checklist above.
- If your supplier is a distributor, ask for a letter of authorization from the brand or the distributor's own invoice chain if you have it.
- Write a short Plan of Action: root cause, what you fixed, and how you will prevent it.
- Upload the invoices and Plan of Action in the same appeal, and keep a copy of everything you send.
For inauthentic complaints specifically, see our inauthentic complaint appeal guide. If your whole account is deactivated, start with what to do in the first 48 hours.
Frequently asked questions
What invoices does Amazon accept for an appeal?
Amazon generally wants final invoices from the last 365 days that show the supplier's name, address, phone number and website, your business name and address as on your seller account, product names that match the ASINs, and quantities that cover your sales.
Can I hide prices on invoices I send to Amazon?
Yes, sellers usually may hide prices, but no other information should be removed or edited.
Are retail receipts accepted for an Amazon appeal?
Usually not. Receipts from retail stores or other marketplaces rarely show the full supplier details Amazon needs and are often rejected.
How many units do my invoices need to cover?
Enough to cover the units you sold for the affected ASINs over the last 365 days.
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